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FAQ

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1) What forms of payment?
We offer the following payment options:
Payments will be made through PayPal


2) Can my piecemeal purchases
Yes See the terms offered by PayPal:


3) What is PayPal? and why buy using this carrier?

PayPal has quickly become a global leader in payment solutions online with more than 153 million accounts worldwide. Available in 190 markets and 24 currencies around the world, PayPal enables global online commerce enabling payments in different locations, currencies and languages.
Located in San Jose, California, PayPal was founded in 1998 and acquired by eBay in 2002.




4) What is Verified By Visa or VBV ?
The transaction information is sent to your bank that authenticates and confirms the purchase.
This verification is accomplished through the Issuing Bank from the request and validate information, and should be only known by the cardholder.

5) How i can calculate shipping costs
The freight is calculated just before your registration using the Country regardless of weight, the customer can buy at ease.

6) Who will perform the delivery?
The delivery service is made by mail throughout the country, and countries we serve.

7) I have a question, how do I contact?
The client can access the online service, even without registration, the hours of 8:30 am to 16:30 Monday to Friday and 8h00min - 11:30 on Saturdays - hours of Brasilia/BR, or via e-mail sac@mellinda.com.br .

8) I bought, did not like! I can return?
The customer has 7 (seven) days from delivery of your purchase to be revealed on the discontinuance or defect. We accept the cancellation of purchase if there is no violation of the seal of the product packaging or any indication of use of it. The process of refund due to withdrawal of the purchase will only be initiated after receiving the product in our store and check their conditions. If there is no evidence of use, we will provide a refund of the amount paid by it, cancellation of purchase by the operator your credit card or money to exchange for another product.

The deadline for replacement of the product may occur in up to 30 days.

Any exchange or refund must be notified by e-mail sac@mellinda.com.br so we can provide detailed instructions about the process. Returned products must accompany invoices for your cancellation.

09) I can piecemeal without interest?
The customer can buy up to 3x without interest by VISA, simply choose the time of purchase the system VISA VBV instead of PayPal and choose the number of plots.